Support and Maintenance
We understand the technicalities involved even after the deployment phase in the system. It could be developed software solution / website / web application maintenance and support. Systango is eager to and capable of supporting and maintaining systems and solutions that are developed by the third parties.
It does not matter, if your current software solution does not satisfy your current requirements, have poor performance or any other problems. We are able to support, maintain and re-engineer your system or application.
Savings will result from prolonging the life of your IT investments and lowering service and optimization costs, as the work will be carried out off-shore.
From the years of experience we have learnt that support and maintenance after the application / website is deployed is vital for any organization in order to benefit from its merits.
At Systango we provide Support and Maintenance services not only for applications / websites delivered by us but have gathered expertise to support solutions developed by the 3rd parties, even whole IT infrastructure of your organization. We will update content for you, post advertisement, do minor fixes, update banners – anything to everything.
Some times existing software solution might not meet all of your requirements or have poor performance, in that case we are not just able to support and maintain but extend as well as re-engineer.
We provide Internet Help Desk / Support Services with Voice Helpdesk as add on service to our clients with focus on delivering
- Rapid, friendly responses to clientís customer requests
- A wealth of technical knowledge at your customerís fingertips helping them with software installation for desktop products, general troubleshooting.
- Information, tools and fixes to prevent known software problems
- Timely responses and resolutions for all of your customerís inquiries and issues, for your product.
- Answers to your customerís software usage and functionality questions
- Up-to-date service and installation information
We integrate a web system dedicated for your product, which your clients can use on internet to submit their requests and if required can provide voice help desk as well.
We provide following Documentation / Technical writing Services.
- Software Requirement Specification documents
- System architecture and protocols description
- Source code detailed
- User manuals
- Troubleshooting guides
- Installation guide